Privacy policy

Privacy Policy

Last updated: June 10, 2026

This Privacy Policy describes how Outvoro (“Outvoro”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website, use our online store, place an order, contact us, create an account, subscribe to our emails, or otherwise interact with our services.

Outvoro is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.

Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you.

Depending on how you interact with our store, we may collect the following types of personal information:

Contact Information

This may include:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Order and Transaction Information

This may include:

  • Products you view, add to cart, or purchase

  • Order number

  • Payment status

  • Shipping method

  • Delivery information

  • Return or refund requests

  • Customer support history

Payment Information

Payments are processed through Shopify and third-party payment providers. We do not directly store your full credit card number.

Payment-related information may include:

  • Payment method

  • Billing details

  • Transaction confirmation

  • Fraud prevention and payment verification information

Account Information

If you create or use a customer account, we may collect:

  • Login information

  • Account preferences

  • Order history

  • Saved addresses

  • Communication preferences

If you choose to sign in using a third-party login option, such as Google login, certain account information may be shared with us by that provider according to your settings and their privacy policy.

Communication Information

When you contact us through our contact form, email, or other communication channels, we may collect:

  • Your name

  • Email address

  • Order number if provided

  • Inquiry type

  • Message content

  • Any photos or files you choose to send us

Device and Usage Information

When you visit our website, we or our service providers may automatically collect information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Time spent on our website

  • Referring website or source

  • Interactions with our website, emails, ads, or checkout

Marketing and Email Information

If you subscribe to our emails or interact with our marketing messages, we may collect:

  • Email subscription status

  • Email open and click activity

  • Products you viewed or added to cart

  • Abandoned cart activity

  • Discount code usage

  • Marketing preferences

2. How We Collect Personal Information

We may collect personal information in the following ways:

Directly from You

For example, when you:

  • Place an order

  • Create an account

  • Contact us

  • Subscribe to emails

  • Submit a form

  • Request customer support

  • Start a return or refund request

Automatically Through Our Website

We may collect information through cookies, pixels, analytics tools, and similar technologies when you browse our website or interact with our emails.

From Shopify and Service Providers

Because our store is powered by Shopify, information you provide through checkout, customer accounts, payments, shipping, and related store features may be processed by Shopify and other service providers that help us operate our store.

From Third-Party Services

We may receive limited information from third-party services, such as payment providers, shipping partners, analytics providers, advertising platforms, email marketing tools, or social login providers, when necessary to provide our services.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

To Provide and Fulfill Our Services

We use your information to:

  • Process and fulfill orders

  • Confirm payments

  • Arrange shipping

  • Provide tracking information

  • Handle returns, refunds, or exchanges

  • Manage customer accounts

  • Provide customer support

  • Respond to your questions or requests

To Communicate With You

We may use your information to:

  • Send order confirmations

  • Send shipping updates

  • Reply to customer service requests

  • Provide product care information

  • Notify you about important changes to your order or our policies

To Improve Our Store and Products

We may use browsing and purchase information to:

  • Understand how customers use our website

  • Improve product pages and checkout experience

  • Improve our product selection

  • Monitor website performance

  • Personalize your shopping experience

To Send Marketing Communications

If you subscribe to our emails or otherwise allow marketing communications, we may send you:

  • Product updates

  • New release announcements

  • Discount codes

  • Abandoned cart reminders

  • Brand stories

  • Handmade process content

  • Promotional emails

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

Even if you unsubscribe from marketing emails, we may still send you non-promotional messages related to your orders, account, shipping, returns, or customer support.

To Protect Our Store and Customers

We may use your information to:

  • Detect and prevent fraud

  • Secure our website and checkout

  • Verify transactions

  • Prevent unauthorized access

  • Enforce our terms and policies

  • Comply with legal obligations

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to help operate the store, remember your preferences, understand website traffic, improve performance, and support marketing or advertising.

Cookies may be used for:

  • Shopping cart functionality

  • Checkout and account login

  • Website analytics

  • Fraud prevention

  • Advertising and retargeting

  • Email and marketing performance

You may be able to manage cookies through your browser settings or through privacy tools available on our website, depending on your location and applicable law.

Please note that disabling cookies may affect some website features, including cart and checkout functionality.

5. How We Disclose Personal Information

We may disclose your personal information to third parties when necessary to operate our store, fulfill orders, provide services, or comply with legal obligations.

This may include disclosure to:

  • Shopify, which powers our online store

  • Payment processors

  • Shipping and fulfillment partners

  • Email and marketing service providers

  • Analytics providers

  • Fraud prevention and security providers

  • Customer support tools

  • Professional advisors when necessary

  • Government authorities or law enforcement when required by law

We do not sell your personal information for money.

Depending on where you live, some advertising or analytics activities may be considered “sharing,” “selling,” or “targeted advertising” under applicable privacy laws. You may have the right to opt out of such activities as described in the “Your Rights and Choices” section below.

6. Relationship With Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information when you visit, use, or purchase from our store in order to provide and improve the services that allow us to operate our business.

Information you provide through our store may be transmitted to Shopify and to third parties that help provide services such as payments, checkout, shipping, analytics, fraud prevention, and customer account features.

Shopify may also process certain personal information to provide enhanced services, analytics, security, personalization, or advertising features across Shopify’s platform.

To learn more about how Shopify processes personal information, you can review Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, apps, payment providers, social platforms, or other online services.

We are not responsible for the privacy practices, security, accuracy, or content of third-party websites or services. If you choose to use third-party services, you should review their privacy policies and terms.

8. International Shipping and Data Transfers

Outvoro may serve customers in different countries and regions. Because we use Shopify and other service providers, your personal information may be transferred, stored, or processed outside your country or region.

When personal information is transferred internationally, we rely on appropriate safeguards as required by applicable law.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our terms and policies.

For example, we may keep order and transaction records for business, tax, accounting, and legal purposes.

When personal information is no longer needed, we will delete, anonymize, or securely retain it as required by applicable law.

10. Security

We take reasonable measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.

Please do not send sensitive payment information, passwords, or other highly confidential information through unsecured channels such as ordinary email or contact forms.

11. Children’s Privacy

Our website and products are not intended for children.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete the information where required.

We do not knowingly sell or share personal information of individuals under 16 years of age.

12. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

  • The right to access or know what personal information we have about you

  • The right to request correction of inaccurate information

  • The right to request deletion of your personal information

  • The right to receive a copy of your personal information

  • The right to opt out of certain marketing communications

  • The right to opt out of sale, sharing, or targeted advertising where applicable

  • The right to withdraw consent where processing is based on consent

  • The right to object to or restrict certain processing where applicable

These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before responding to a request.

To exercise your privacy rights, please contact us at:

support@outvoro.com

You may also be able to exercise certain rights related to data processed by Shopify through the Shopify Privacy Portal.

13. Email Marketing Preferences

If you receive marketing emails from us, you can unsubscribe at any time by clicking the unsubscribe link in the email.

After you unsubscribe, you may still receive transactional or service-related emails, such as order confirmations, shipping updates, customer support replies, account notices, or policy-related messages.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first at:

support@outvoro.com

Depending on where you live, you may also have the right to lodge a complaint with a local data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or operational needs.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. Your continued use of our website after any updates means you acknowledge the revised Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at:

Email: support@outvoro.com
Website: outvoro.com

For the purposes of applicable data protection laws, Outvoro is the controller of personal information we process through our store, unless otherwise stated.